Implementation, integration and application of business process supporting systems

Our systems, tailored to technical needs of infrastructure, offer support for the decision-making and task-management of infrastructure asset managers.

The management of built infrastructure facilities is a complex task and the required decisions have significant implications. So that tasks can be managed efficiently and founded decisions can be made, the flow of information must be technically prepared and optimized. On the Swiss national road network, 2‘500 engineering structures and tunnels are inspected annually. Consequently, the required interventions are determined and planned. In 2012, about 250 million Swiss Francs were used for maintenance of engineering structures and tunnels on the Swiss national road network. The organization for planning these inspections, maintenance and interventions consists of about 10 people.

The resulting maintenance interventions are finally coordinated between the different sub-systems: pavement on one hand and operational and safety facilities on the other hand. The coordination is even more complex in urban environments, where more than ten sub-systems interact with each other. Overcoming these comprehensive and complex challenges without the support of IT systems would be unthinkable.

Most IT systems support operational processes and improve their efficiency. More complex IT systems can also support decision-making, bearing in mind technical processes. To optimally support decision-making – similar to the support for business processes – the technical processes must be structured as close to reality as possible. To make a decision regarding maintenance planning an infrastructure object‘s physical deterioration development as well as the effectiveness of different intervention combinations on said object must be defined. The impact on the object, the user, the network must be quantified and modelled according to state-of-the-art know-how. The different combinations of interventions are combined in management strategies, which are then compared to find the Optimal Management Strategy for the object.


A decisive factor concerns the implementation and application of the IT system. If the infrastructure owner sees benefit in using the system, it becomes apparent that the system will establish itself within your organization.


IMC has successfully applied its know-how and experience in numerous projects for different organizations. We develop IT systems and implement them. We strive to continuously build on our experiences so that we are ready to provide technical support on the evaluation, development and improvement of business models and processes, whether it be an instance or a more comprehensive project. Our specialized know-how enables us to fully understand problems and contribute to a technically apt solution. Dependent on your needs, we tailor the IT systems to efficiency and decision-making support.

General questions

Does the system relieve organizations of the most time-consuming (and often monotonous) tasks?
One of the most common areas of use for IT system is the automation of time-consuming and monotonous tasks. First, the system as a whole must be considered, the time-intensive, monotonous tasks must be identified and then supported using IT. The tasks are automated, but an analysis or interpretation is not performed. The development and implementation of a technically and organizationally suitable solution is our main priority.

Does your system apply technical models for its decision-making tools?

Based on solid know-how and comprehensive experience with different infrastructure managers and different infrastructure sub-systems – such as engineering structures, pavement, tunnels, rail rolling stock and utility lines – IMC knows the technical contexts and how they interrelate. Particularly important for the development of a system for the decision-making support is the realistic simulation of the technical contexts. Keeping in mind the holistic overview as well as focusing on the pertinent issues, we see the choice of a suitable mathematical model as a decisive factor.

The mathematical models are used in our systems for the determination of the required financial resources and maintenance plans. These models provide the optimal solution for a given problem, considering the pertinent technical contexts. Any deviation from the optimal solution leads to an increase in required financial resources. Thus, the system proves to be a valuable tool in the search for an answer to technical questions. The decision-makers can consequently focus on their core tasks regarding strategic questions.